Last updated: 16 July 2026
Plain-language summary: annual Signato plans carry a 90-day, full-refund guarantee, no questions asked. Monthly plans can be cancelled anytime and simply stop at the end of the paid period. One-time digital products are covered for defects and billing errors.
Annual plans: 90-day guarantee. If you are not satisfied for any reason within 90 days of your first annual payment for an operation, email us and we refund that payment in full, no questions asked. Your data was never with us, so there is nothing to return beyond your money.
Monthly plans. You can cancel anytime; access continues to the end of the paid month and no further charges are made. We do not prorate partial months, but the error and defect coverage in section 3 applies to every charge.
Renewals. You can cancel before any renewal date yourself, anytime, in your account portal (enter your purchase email; Stripe sends you a secure sign-in link), or by emailing hello@signato.ai. If a renewal goes through that you did not intend, contact us within 14 days of the charge and we will resolve it.
One-time products (such as the toolkit) are digital files delivered immediately after purchase. By completing the purchase and accessing the download, you ask us to start delivery right away and acknowledge that, under EU consumer rules for digital content, the standard 14-day right of withdrawal no longer applies once delivery has begun. This does not affect your statutory rights where the product is faulty or not as described.
We will repair, replace, or refund if, within 14 days of any charge:
Email hello@signato.ai with your purchase email and a short note. For the 90-day annual guarantee, the note is optional; we may ask what did not work so we can improve, but the refund does not depend on the answer. We aim to respond within a few business days. Approved refunds are returned to your original payment method via Stripe.
For one-time professional materials, we ask that refund requests reflect a genuine problem rather than simply having read the material. This section does not limit the 90-day annual guarantee in section 1, which is unconditional.