Last updated: 5 June 2026
Plain-language summary: our products are digital and delivered immediately, so the usual 14-day withdrawal right does not apply once you download. But if something is wrong, the file will not open or the product is not as described, we will fix it or refund you. This is a working version; review by qualified counsel is recommended.
Signato products are digital files delivered immediately after purchase. By completing the purchase and accessing the download, you ask us to start delivery right away and acknowledge that, under EU consumer rules for digital content, the standard 14-day right of withdrawal no longer applies once delivery has begun. This does not affect your statutory rights where the product is faulty or not as described.
We want you to be satisfied. We will repair, replace, or refund if, within 14 days of purchase:
Email hello@signato.ai with your purchase email and a short note about the issue. We aim to respond within a few business days. Approved refunds are returned to your original payment method via Stripe.
Because these are professional materials, we ask that refund requests reflect a genuine problem rather than simply having read the material. We handle every request fairly and case by case.